Kenya’s Digital Revolution On the Roll – Over 5,000 Government Services Now Available Online

Nairobi — Kenya’s vision of going fully digital in the delivery of government services is rapidly gathering pace with more than 5,000 services now available online.

President William Ruto launched the services already onboarded to the eCitizen portal following a presidential directive on Jamuhuri Day last year when the Head of State committed to ease access to government services and eliminate corruption by cutting out physical interactions and brokers.

The launch was done concurrently with the unveiling of GavaMkononi, a phone-based app developed to make access to these services easier.

The State Department for Internal Security and National Administration is among those that have migrated their operations to the online platform, with four institutions now set to deliver their services digitally.

One of the new entrants is the National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA), which will begin licensing importation and exportation of alcoholic drinks online.

As part of the government’s efforts to improve access to counseling and

support services to the grassroots, the Authority is set to accredit rehabilitation centers digitally, with those struggling with addiction also expected to request virtual and in-person training through the same platform.

The police Occurrence Book (OB) has also been digitized, a move that will facilitate more efficient and real-time reporting of crimes and security incidents in the country.