Cameroon: Medical Product Alert N°5/2023 – Substandard (Contaminated) Syrup Medicines

Alert Summary

This WHO Medical Product Alert refers to a batch of substandard (contaminated) NATURCOLD Syrup identified in Cameroon and first reported to WHO on 13 March 2023. All reasonable precautions have been taken by WHO to verify the information contained in this alert and this may be updated as more information becomes available.

The stated active ingredients of NATURCOLD syrup are listed as paracetamol, phenylephrine hydrochloride & chlorpheniramine maleate. The combination of these three ingredients are used to relieve symptoms associated with the common cold, flu, and allergic rhinitis.

Samples of the NATURCOLD syrup from Cameroon were made available to WHO on 27 June 2023 and analysed in a WHO contracted and prequalified laboratory. The analysis found that the product contained unacceptable amounts of diethylene glycol as contaminants. Diethylene glycol was detected in samples of NATURCOLD as much as 28.6%. The acceptable limit for Diethylene Glycol is no more than 0.10%.

The stated manufacturer of the affected product is listed on the product packaging as FRAKEN INTERNATIONAL (England). The United Kingdom national regulatory authority, the MHRA, has confirmed that no such company exists in the UK. Enquires are still underway to determine the origin of the product. Therefore, the stated manufacturer has not provided guarantees to WHO on the safety and quality of these products.

The product referenced in this Alert may have marketing authorizations in other countries or regions. It may also have been distributed through informal markets to neighboring countries.

Please refer to the Annex of this Alert for full details of the affected products.

WHO has previously published four Alerts on other contaminated liquid dosage medicines. Please see

Medical Product Alert N°6/2022, Medical Product Alert N°7/2022, Medical Product Alert N°1/2023 and Medical Product Alert N°4/2023.


Diethylene glycol and ethylene glycol are toxic to humans when consumed and can prove fatal

The substandard products referenced in this Alert are unsafe and their use, especially in children, may result in serious injury or death. Toxic effects can include abdominal pain, vomiting, diarrhoea, inability to pass urine, headache, altered mental state and acute kidney injury which may lead to death.